Refund policy

Return & Refund Policy

At HABI WEAR, customer satisfaction is our priority. We carefully check every order before dispatch to ensure you receive your products in excellent condition.

If you experience an issue with your order, we're here to help.

1. Return Eligibility

We accept return requests under the following circumstances:

  • You received a damaged or defective product.

  • You received the wrong product or an incorrect item.

  • Your order arrived with missing items.

To qualify for a return, the product must be unused, unworn, and in its original packaging.

2. Reporting an Issue

Please contact us within 48 hours of receiving your order if you experience any of the issues mentioned above.

When contacting us, please provide:

  • Your order number.

  • Clear pictures or a video showing the issue.

  • A brief description of the problem.

This helps us review your request and resolve it quickly.

3. Refund Policy

Once your return request is approved and the issue is verified, we will offer an appropriate resolution, which may include:

  • A replacement of the affected product.

  • A refund, depending on the circumstances.

Approved refunds will be processed through a mutually agreed payment method. Processing time may vary depending on the payment provider.

4. Non-Returnable Items

For hygiene reasons, socks that have been worn, washed, or used cannot be returned or exchanged.

We also cannot accept returns for:

  • Change of mind.

  • Incorrect size or product selection by the customer.

  • Damage caused by improper use or handling after delivery.

5. Return Shipping

If the return is due to an incorrect, defective, or damaged product received from our side, HABI WEAR will bear the reasonable return shipping cost.

For other circumstances, return requests will be evaluated according to our return eligibility conditions.

6. Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

7. Contact Us

For return, refund, or exchange-related assistance, please contact our customer support team.

HABI WEAR
Email: Habiwear.com@gmail.com
Phone/WhatsApp: 03010418018

We're committed to making your shopping experience comfortable, reliable, and hassle-free.

Thank you for choosing HABI WEAR!